Support Technician

Support Technician
in Mesa - AZ

Job Description

American Traffic Solutions (ATS) - Safety Division focuses on enhancing safety in communities across the United States with its red-light, speed and school bus stop arm enforcement solutions. Our road safety cameras have effectively enforced traffic laws and saved lives for nearly 300 jurisdictions and school districts. Only ATS – Safety brings together industry-leading technology with all of the other elements needed to ensure a successful road safety camera program.

ATS' Mesa office is looking for a Field Operations Support Technician. This individual helps maintain a network of remote systems to support company operations. The ideal candidate will have an understanding of basic network troubleshooting procedures along with skills using and maintaining both Windows and Unix based operating systems. Candidate should have skills in each of the following areas: functional knowledge of network structure, VPN environments, Windows server environments including remote desktop and the ability to identify failure points and assist onsite technicians from a remote location.

Key Responsibilities:

  • Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions

  • Clearly communicate technical solutions in a user-friendly and professional manner; both written and verbal

  • Perform issue identification tasks critical to find system errors

  • Provide excellent customer service to all internal customers including but not limited to electrical wiring questions, configuration adjustments, camera operation, etc.

  • Optimize site operations by making needed site related configuration adjustments to components and devices remotely

  • Create and review reports on system components and performance related details

  • Complete all daily monitoring and issue identification tasks

  • Install and verify changes made to system firmware, software and components of each site

  • Identify hardware failure through remote troubleshooting

  • Align acceptable camera FOV and focus to processing specifications

Required Knowledge, Skills and Experience:

  • 2+ years experience with Windows operating system

  • Have an understanding of basic network connectivity and routing (IP address, Subnet, VPN), basic electronic principles and connections and communication wiring including CAT5/6, coax and serial

  • Must be a self-starter able to work independently as well as part of the ATS team

  • Quality driven with a strong attention to detail

  • Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing environment

  • Must be familiar with the Microsoft Suite of office products (Word, Excel, Outlook, Internet Explorer)

​TS 3

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